Mini-Site experiment
Ian Landsman, of Helpspot fame, has just launched his first experimental “mini-site” here: Open Source Help Desk List. I like the honesty and confidence that this shows: honesty because the site doesn’t hide the fact that this is helping to drive traffic to the HelpSpot site, and the confidence that he obviously has in his [...]
FogBugz vs HelpSpot…
A good post from Ian on FogBugz vs Helpspot as a help desk. Worth reading if you’re currently looking into this area. I wanted to link to it from here as it nicely follows my previous comparison of help desk software. He also brings up a point worth thinking about early on regarding keeping your [...]
Help desk contenders: First Looks – commercial contenders
And, now I continue my investigation with a first look at commercial help desk solutions… (note: that I haven’t yet installed any of these myself. I have formed my opinions from the product’s own web site, tours and any other reviews I’ve come across. I want to see what is/is not worth installing for a [...]
Help Desk Contenders: First Looks – open source
I thought a better way to start my comparison of available help desk software would be to go back and have a look at each of their sites, check out any online demo versions and draw up a short list of contenders for further evaluation (i.e. actual installation on my own site). The list came [...]
Help desk comparison…
I am about to begin a comparison of the various web-based help-desk/support centre software out there at the moment with a view to implementing one of them for my own business. It may be a case of the “cart before the horse” seeing as I haven’t released any products or services yet to provide support [...]