Comments on: Help Desk Contenders: First Looks – open source http://blogs.backupbrain.com.au/glenn/2006/02/13/help-desk-contenders-first-looks-open-source/ Mon, 16 Oct 2006 21:09:36 +0000 hourly 1 http://wordpress.org/?v=3.0 By: kato http://blogs.backupbrain.com.au/glenn/2006/02/13/help-desk-contenders-first-looks-open-source/comment-page-1/#comment-21 kato Fri, 21 Apr 2006 18:33:44 +0000 http://blogs.backupbrain.com.au/glenn/2006/02/13/help-desk-contenders-first-looks-open-source/#comment-21 Zentrack is not a xoops module, nor is the xoops module an official port from the ZT team. It is a fully standalone application. It is intended, to confirm your assumption, designed more readily for internal use as a help desk system or trouble ticket tool rather than a customer oriented tool. The UI has been updated in recent versions (since your review) to allow for more advanced customizations. Adding/removing tabs, features, etc, was one of the feature requests that was addressed. Best Zentrack is not a xoops module, nor is the xoops module an official port from the ZT team. It is a fully standalone application.

It is intended, to confirm your assumption, designed more readily for internal use as a help desk system or trouble ticket tool rather than a customer oriented tool.

The UI has been updated in recent versions (since your review) to allow for more advanced customizations. Adding/removing tabs, features, etc, was one of the feature requests that was addressed.

Best

]]> By: BackupBrain: My MicroISV Venture » Blog Archive » Help desk contenders: First Looks - commercial contenders http://blogs.backupbrain.com.au/glenn/2006/02/13/help-desk-contenders-first-looks-open-source/comment-page-1/#comment-20 BackupBrain: My MicroISV Venture » Blog Archive » Help desk contenders: First Looks - commercial contenders Fri, 24 Feb 2006 03:09:51 +0000 http://blogs.backupbrain.com.au/glenn/2006/02/13/help-desk-contenders-first-looks-open-source/#comment-20 [...] That quote reminds me of BugZilla, whose interface was the main reason that I was turned off using it. “Help desk software is intrinsically a ‘high read’ environment. There’s simply alot of information that needs to be consumed by staff members …. An effective approach is to use colors and images to give a quick understanding of the situation.” [...] [...] That quote reminds me of BugZilla, whose interface was the main reason that I was turned off using it. “Help desk software is intrinsically a ‘high read’ environment. There’s simply alot of information that needs to be consumed by staff members …. An effective approach is to use colors and images to give a quick understanding of the situation.” [...]

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